Support
FAQ
What type of woods do you use and where are they from?
Our cases are 100% real, natural, solid wood and unlike other cases (which are veneers laminated to plastic, fake wood, or even worse - resin) our wood is sourced locally and sustainably. Most of our wood comes from our friends at Urban Tree. They works with Tree Pittsburgh to reclaim sick and damaged street trees and local trees. Their team of arborists safely fells, and mills trees which would otherwise end up as mulch. We also buy wood from Mar Lumber in Mars, PA, a local family run sawmill. We collect other reclaimed wood from various local sources in SW PA and beyond. Our Spalted Maple wood is made in Pittsburgh by Deepe Greene Woodworks by inoculation of mycelium into logs.
Will my case look different than the photo?
Wood grain varies and the character of the cases we ship will is only represented by the samples we have used in our photos. With that being said, we take pride in only selecting the wood with the most interesting grain and beautiful features. For a bigger selection of images of our wood take a look at our Instagram account. You can be sure that your case will be unique, one of a kind, and sure to turn heads and receive compliments.
How durable are the cases?
Our cases are 100% wood, and if treated with care will prove to be durable. Dropping your case on hard surfaces will protect the phone, however damage to the case might be possible. If you drop your phone and want to inquire about our repair program please let us know. Above all, our cases are functional, high end design for your phone and are not meant to compete with the protection offered by bulky rubber and plastic cases. We offer a FREE repair service for damaged cases depending on the amount of damage. If you love your case and want a FREE repair just send us an email!
What is your Replacement Policy?
We stand behind our work. Our cases are meticulously crafted and individually tested. If there are any defects in workmanship we will replace your product free of charge. If your case is damaged from abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone), we will provide a one time replacement of your damaged case with a brand new case (similar style and wood species) at a 50% discount. To be eligible the original case must be shipped back to us in the original packaging or other secure shipping method and with TRACKING to us at:
KerfCase
163 State Street
Wilmerding PA 15148
Please contact us about replacement cases before mailing your case to us.
Where do you ship?
We ship domestically and internationally using First Class International Mail and FedEx. If you live in a country on Earth - there is a good chance we have shipped a case to your country :)
How long will it take for my order to arrive?
All KerfCase products are custom made to order, and ship from Pittsburgh, PA. We offer expedited shipping services but all standard orders are mailed within 1-3 week of placing your order. Custom cases and will arrive in 2-3 weeks. As all KerfCase products are hand finished we make sure to take our time getting you the best quality available.
Where is my order?
All KerfCase orders include delivery tracking. Be sure to check your shipping confirmation email for the appropriate tracking link. If you didn't receive it within 4-5 days from the day which you received your tracking email please let us know.